Congratulations to our care coordinator Annaliese Carter from our Blackpool branch for winning an award from CareLineLive for going above and beyond by translating a care plan for one of our service users in Arabic who is from Kuwait and doesn't speak English. 
We are proud of you, keep up the hard work!! 
You can read the whole story at: https://carelinelive.com/free-translation-service-homecare/
Charlotte House is an amazing place providing a high standard of care for their clients. The staff are caring and considerate people who make a difference to people’s lives. My dad suffers from Dementia and Charlotte House provides him with a safe environment to interact with other people. It provides a purpose for him to get washed and dressed in the morning and he stands at the window happily waiting for his carer and transport to collect him. The staff work very hard to adapt the care to individual clients needs. They are flexible and creative to adapt to the situation and keep clients fully engaged. Clearly, my dad is unable to tell us about his day as he can’t remember. However, thanks to a wonderful member of staff, we now have a Facebook page with lovely photos of their adventures. We can also show the photos to dad to stimulate discussion about his time at Charlotte House. Thank you to the Charlotte House te
Jean H. (Daughter of Client)
